How we work
1. Meeting the clients
Our first meeting with the client will usually cover the rough scope of the project, a concept brief, timeline requirements and a general discussion of what each side requires to make the project a success.
The design team at Joseph Alan are on hand to advise on fabric suitability and design practicalities for the individual roles required. Coloured illustrations are produced along with fabric swatches to give a first view of the new look before the sampling process begins. This gives the client a chance to review and make any changes at an early stage.
Our design team will then start on patterns, sourcing trims, cutting and making the samples. We believe that by having the same people both drawing and making the samples, nothing will get lost in translation, and that the samples will truly reflect what was drawn and approved.
Joseph Alan work with three local factories and have long established links with all of them; two for over twenty years. We feel that the development of understanding over a number of years, has led to a better product and service to us, and ultimately you the client. For larger volumes, we are also able to manufacture offshore, using only ethically sound factories with up to date industry accreditation.
Bulk deliveries to single or multiple locations, or individual man-packs are sent from one of our two warehouses. For customers in Central London we also have our own customer delivery vehicle and driver for a more personal service.
6. Account Manager
Each client is allocated a dedicated Account Manager, who is backed up by a Sales Support team member who will assist with the day to day running of the account. This means that you will be speaking to the same people whenever you call, and that your contact will have a good working knowledge of the account.